Service Capability

Right Digital Solutions isn’t in the business of simply selling technology piecemeal and hoping you are successful; service and support are a key component of our business model.

Our engagement model extends far beyond signing on the dotted line with assessment and solution design as part of our consultation then implementation, transition management, and solution optimisation happening over the course of our partnership.

The starting point for better workplace outcomes is a comprehensive assessment that will review your current working environment, team structures, workflows, and working practices, as well as the supporting infrastructure so we can understand your workforce and your workplace needs –today and for the future.

The initial workplace assessment gives us an accurate understanding of your needs and where you stand to benefit most from new technologies. We will be able to tell what’s happening, what’s working and what isn’t working. If equipment isn’t being used as envisaged, we know, and can look at what needs to be done –relying on our real-time statistical modelling of utilisation.

Our team are experts at implementing technology successfully through a process of change management, user marketing, training, and process re-engineering. In addition to this, we utilise our innovative gamification solutions designed to change user behaviour to e.g. drive down print volumes.

We want to build a longstanding relationship of service and continuous improvement, to ensure that your workplace continues to enable your business goals, maximise productivity, service delivery and employee satisfaction.

Service Capability Highlights

  • UK Based Call Centre
  • National Service Capability
  • Platinum Helpdesk
  • Direct Input to client helpdesk
  • MTA, ITIL & Prince2 Accredited
  • Net Promoter Score of 58
  • Change Management & Process Re-engineering
  • Workplace Assessment
  • Vendor Agnostic Service
  • ISO 27001, ISO 9001 and OHSA 18001 Accreditation