Our Nationwide strategically located team of highly trained technicians are focused on resolving issues first time, every time.
Independently verified Best-in-Class service, measured through customer feedback, and assessed KPI’s.
From our National support centres in London and Birmingham our remote support team of highly skilled and manufacturer trained engineers, support thousands of fully managed IT, Print, telecommunications and software applications, utilising the latest and most secure tools. To date RDS have successfully resolved over 1,000,000 support calls and we have the highest Net Promoter score within our industry.
RDS believe a Managed Service, is just that, we recognise our customers are focused on their own roles and business and our role is to Manage all aspects of the requirement, pre-empting issues, through an innovative approach to predictive maintenance, providing bespoke insight and advice on driving down costs and increasing productivity.
Our goal is simple, arrive on-site within the agreed SLA and most importantly, fixing product or applications first time, with the least amount of inconvenience for users and the business as a whole. We achieve our goals through investment in people and technology, our technical team spend a minimum 10% of their time training and developing the skills to meet the demands of emerging technology.
The RDS team have experience in delivering managed service to many of the UK’s largest organisations, Top 5 banks, MOD, NHS, retail and many more. We have honed our skills and developed robust processes to ensure our customers experience exceptional end to end service.
PrintWatch™ Remote Management
RDS developed a device management tool that provides remote management facilities to our business and our customers assets with all the information and insight at the touch of a button.
- 1Remotely upgrade firmware
- 2Automation of toner through % triggers or replacement
- 3Access to the Global database for fault remedy and rectification
- 4Predictive analytics
- 5Provide remote access to the operation panel to application and advanced user amendments in a live scenario
- 6Live traffic light view of fleet with alerts for customer service desk, linked to floor plans to eliminate
Right Insight ™
As an independent reseller, RDS invest in an agnostic, flexible approach to the collation and presentation of data. Our process, is simple, turn data into information and actionable items.
RDS account management, customer experience and service teams provide periodic updates on SLA achievement, asset management, when devices are under or over utilised. Deep dive analysis to assist the users and customers to drive cost reduction, shifting colour print to mono, ensuring duplex print and converting hardcopy output(Print) into digital processes, thus eliminating cost and inefficiency.
Our service teams
Our service teams utilise the data to predict consumable life failure, we called this Know before you go, forecasting days in advance, ordering material to site and arranging a convenient time for our field technicians to resolve on the first visit.
- Dynamic Asset management
- Full remote interrogation
- Industry leading KPI’s
- UKAS accredited ISO Standards- 27001, 18001, 9001
- Cyber Essentials(plus)
- Microsoft Partner
- Prince 2 & ITIL V4 accredited
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