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Learn more about our sustainability offeringCase Study: Sony Music Entertainment
Sony Music Entertainment represents some of the most recognised names in music-spanning generations from AC/DC, Beyoncé and Foo Fighters, to today’s chart-topping artists like Doja Cat. With a diverse global roster, Sony Music supports everything from artist development to marketing and distribution.
To fine tune their print and document management like a Bruce Springsteen song, Sony Music needed a technology collaborator that could adapt with them-providing reliability, security and innovation behind the scenes.
Enter Right Digital Solutions (RDS).
The Summary
Since 2013, RDS has provided Managed Print Services to Sony Music. That same agreement continues today, having been updated and adapted over time to cover areas, including:
- Fleet expansions aligned with new label additions and office sites.
- Post-pandemic adaptability, flexing their agreement to match evolving print volumes.
- Technology upgrades in 2022 and 2023 to keep infrastructure current.
- A 2025 hybrid refresh that addressed cost pressures and sustainability targets without compromising quality or security.
The Solution
Cut to 2025 – an era of rising IT costs and heightened security expectations. Sony Music challenged RDS to deliver a forward-thinking solution aligned with their environmental goals and evolving workplace demands.
RDS banded together to develop a hit list of number one solutions. These included:
- On-site assessments at Sony’s London offices to analyse real-time device usage.
- A hybrid fleet upgrade, keeping newer 2022/2023 Ricoh MFDs and replacing older devices with the latest Ricoh technology.
- Print software consolidation, moving from a dual Equitrac/PaperCut setup to a unified PaperCut environment across the business.
- Over 20% cost reduction, even with hardware upgrades and enhanced capabilities.
- PaperCut’s secure print release to ensure that sensitive documents are only collected by authorised users.
- User authentication and detailed logging to maintain data protection standards (which is essential for a high-profile organisation handling confidential material).
- Back-office insights to give Sony Music control over output volumes and access, further reducing risk.
The Benefits
- 1Reliability - 99.9% uptime across their multifunction device fleet backed by streamlined support, proactive maintenance and a 1-hour response SLA.
- 2Stronger Security - Enhanced safeguard measures with secure print and data monitoring as standard.
- 3Compliance & Document Confidentiality - Peace of mind thanks to secure print release, access controls and detailed reporting.
- 4Sustainability Gains - Supporting Sony Music's environmental objectives.
- 5Actionable data insights - To inform decision-making and cost control.
- 6Trusted Partnership - That continues to evolve, with RDS acting as a strategic extension of Sony's internal IT and facilities teams.
- 7Future-Ready Infrastructure - A print environment that supports digital workflows and modern workplace strategies, including hybrid and remote working needs.
Thanks to Right Digital Solutions, the transition to our new print infrastructure was seamless. Their insight, flexibility and exceptional support continue to be invaluable to our business. Head of Facilities Sony Music Entertainment