Customer Experience Manager

• Work Location UK: United Kingdom
• Office location: London
• Position: Sales
• Work pattern: Monday - Friday (8.30 - 5.30)
• Employment type: Permanent, Full Time

THE ROLE

Right Digital Solutions Limited has an exciting opportunity for an energetic, motivated team player who is passionate about account management and delivering outstanding customer experiences. We’re looking for a skilled Customer Experience Manager to join our Client Engagement Team, responsible for building and maintaining strong relationships with our clients.

Our ideal candidate will be proactive in identifying customer needs and passionate about exceeding client expectations.

This is a fantastic opportunity to grow your sales career in a dynamic and supportive environment.

KEY RESPONSIBILITIES

Client Relationship Management

• Build and maintain strong, trusted relationships with key clients.
• Act as the primary point of contact, ensuring open communication between clients and internal teams.
• Understand client contracts, business goals and future strategy (e.g. relocations, growth).
• Hold regular meetings and reviews to keep clients and internal stakeholders aligned.

Service Delivery & Issue Resolution

• Ensure timely delivery of products and services that meet client objectives.
• Manage installations, removals and machine moves as needed.
• Resolve issues effectively by coordinating with internal departments (e.g. Service, IT, Billing).
• Handle complaints and concerns to maintain trust and satisfaction.

Data & Reporting

• Prepare and present Management Information (MI) and Business Intelligence (BI) reports – both virtually and in person.
• Analyse trends and provide actionable insights to external stakeholders.

Growth & Commercial Focus

• Identify opportunities to grow accounts.
• Support the generation of new sales within existing accounts.
• Work closely with sales leads to align on strategy and account development.

Teamwork & Continuous Improvement

• Contribute to ongoing improvements across the Client Engagement Team.
• Maintain flexibility in working patterns to support changing customer needs.
• Manage time effectively to meet role-specific KPIs and deadlines.
• Adhere to all RDS policies and procedures and attend meetings as required.

ESSENTIAL EXPERIENCE & QUALIFICATIONS

The ideal candidate will have a proven track record in building and maintaining client relationships, with a strong focus on delivering excellent customer experiences, identifying opportunities and representing solutions with confidence and integrity.

Key areas of expertise should include:

• Technical Skills:
  • High competency in Microsoft 365 suite (e.g. Word, Excel, Teams)
• Commercial & Strategic Thinking:
  • Commercially astute and business aware, with a strong drive to identify growth opportunities. Smart and professional in approach, with the ability to adapt to changing client needs and offer practical, solutions-focused responses.
• Organisation & Problem Solving:
  • Strong problem-solving, analytical and time management skills, with the ability to handle multiple tasks and maintain excellent attention to detail under pressure.
• Client Relationship & Communication:
  • Proven ability to build strong client relationships, with excellent communication, presentation and negotiation skills. A collaborative team player who earns trust and fosters positive working relationships.

WHAT I NEED BEFORE I APPLY

• You must be eligible to work in the UK had hold a valid UK driving licence.
• Travel expenses are covered.

WHY JOIN RDS?

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country. The opportunities to learn new skills, grow in your career and develop as we grow are almost endless. Our mission is to help you realise your potential – whatever that looks like for you.

Based in our London office, you’ll be part of a company that values your expertise, celebrates success and makes a positive impact on clients and the planet.

OUR VALUES

RDS’s values are at the heart of our business. We value colleagues who are open, resourceful, collaborative and effective – people who are honest, straightforward and bring both intelligence and creativity to their work. Whether leading or contributing as part of a team, they strive for excellence and never settle for mediocrity.

We’re looking for people who personify these values: those who get involved in different things, deliver what they promise, take responsibility, embrace diversity and respect their colleagues.

BENEFITS AND PERKS

Collaborative working environment:  We stand shoulder to shoulder with our clients and our peers through good times and challenges.
Expanding skill set: We empower all passionate technology-loving professionals by allowing them to expand their skills and take part in inspiring projects.
Competitive company benefits: Such as medical, pension, life assurance, employee wellbeing programme and social events.
Company culture: Always working as one team, our people are not afraid to think big and challenge the status quo.
Basic salary: £35000 to £45000 per annum.

HOW TO APPLY

Please send your CV and covering note to the email address in confidence jobs@rightdigitalsolutions.com and include the name of the role (Customer Experience Manager) in the subject of your email.